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Why use Headsets ?
Headsets
provide major productivity, ergonomic and health benefits by
allowing both hands to be kept free and allowing movement of
hand rather than fixed in place holding a normal hand piece,
thus avoiding cramps and other related health problems.
Secondly, with both hands now free, increases your
productivity and capability increases significantly, from
using keyboard more effectively to taking notes to gathering
information for clients and other tasks.
Why use Wireless Headsets?
Break free of your location
by using wireless headsets, not only gain the same benefits
as provided by corded headsets but by removing the
restriction of a cable connection, it provides even
further efficiency gains. A greater ability to answer calls
away from your desk or work in a broader physical range on
other tasks, whilst still being responsive to taking calls
promptly. Avoid the mad dash to your desk when the
phone rings, or worse still,
missing that important call.
Why use over the Head versus
over the Ear headset
By far the
most popular headset is over the head types, the weight of
the headset is spread over a larger area and thus ideal for
all day comfort wear. Over the ear types have the benefit
of being less conspicuous and less likely to affect hair
styles and are far more compact.
Why choose one ear or two ear speakers headsets?
Personal preference and your
work environment are key factors. If surrounding noise is an
issue and you loose focus and get distracted from what the
caller is saying, simply block out that distraction by
covering both ears when using a two speaker headset.
However if distraction is not an
issue and you intend to wear your headset most of the day,
and to avoid the continual removal of your headset to
consult with
your supervisor or others nearby, then the single ear is
most suitable as it allows you to listen and focus from
either ear. Great for busy call environments.
Why Noise cancelling microphone?
Background noise is very
distracting to your caller. If they hear noisy chatter, as
in a busy call centre or machinery operating, or even simply
the conversation from a nearby colleague, this can be very
distracting to your caller, when the focus should be with
your conversation or sales pitch. A caller will appreciate
the quality of a clear noise conversation with
yourself.
Noise Cancelling microphones in
headsets help to eliminate the background noise your caller
hears so they can focus on what you have to say. Highly
recommended for all situations.
Which headset is compatible with my telephone?
Simply
follow these links and complete the online questionnaire:
Plantronics
Headsets
http://www.plantronics.com/north_america/en_US/productfinder/usage.jhtml
From
the selection provided, select: ‘I need a
headset for my existing phone or PDA’,
then follow the prompts to
select your phone manufacturer and model.
GN Netcom/Jabra
Headsets 
http://www.jabra.com/sites/Jabra/UK-UK/Headsetguide/Pages/HeadsetGuide.aspx
From
selection provided, select: ‘Desk phone’,
then follow the prompts to
select your phone manufacturer and model. |
Oricom