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Features and Benefits of a
Technology Ten Recorder
Our
recorders provide clients with a unique recording
solution. In this section of the guide we have defined a
number of key areas of concern that should be looked at
when considering a call recording platform and detailed
explanations on how to address these issues.
Benefit 1 - Ease of Use
Unlike
many other office applications, call recording is very
much a back office solution and is typically not
something that users need to access frequently. You may
find that you only access your recorders once or twice a
month and when you do you often need to find calls very
quickly. For this reason call recording platforms need
to be very user friendly and intuitive.
A simple and straightforward user
interface is crucial and is probably the single most
important factor you will consider.
Benefit 2 – Flexibility and Future
Proofing
Such requirements are common, it is
important that a call recorder is able to deal with
multiple input types. It is not unusual for a client to
record analogue and digital handsets or to require an
interface to both ISDN and analogue trunk lines. Our
systems are capable of dealing with such mixed
environments simply and cost-effectively.
IP Telephony is at the back of many
people’s minds. Whether you plan to move to an IP
environment in 2 months or 2 years, it is likely to be
something under consideration. Our platform is one of
the few call recorders currently available that is able
to handle the migration from traditional to IP Telephony
seamlessly, it is even capable of handling IP and TDM
voice in the same box at the same time. If you are
considering an IP-PBX there are limited call recording
options available, Technology Ten is a solution that
would protect your investment.
Benefit 3 – Remote Search, Playback, Administration and
Monitoring of calls
Monitoring of calls is an increasingly
common feature in modern call recorders. Monitoring
allows users (usually supervisors) the ability to listen
in to calls as they happen in real-time.
Benefit 4 – A product produced and
supported in Australia
Unlike most other call recording vendors
who simply act as distributors, Technology Ten head
quartered in Australia provides our customers with the
fastest and most efficient support and maintenance in
the market. |
